To understand the upgrade process better, here are some terms and concepts associated with setting up security policies in Freshworks Organization for MSP accounts:įreshservice provides two kinds of portals to enable you to manage your clients better.Įvery Freshservice account has a default login portal, which can be set up from Admin Settings > Helpdesk security. īefore you get started on how to upgrade. To learn more, refer to the detailed documentation of the changes here. With this upgrade to Freshworks Organization, you will see some changes to your product experience. Introducing Freshworks Organization, which comes with:Ī centralized dashboard for user management and security settings across Freshworks products and Freshservice accounts that you useĪ unified login experience for your requesters and agentsĪ Switcher for users to seamlessly navigate between other Freshworks accounts and products. From password policies to user management, a unified approach to managing them across products enables admins to have more centralized control. Separate administrative settings across multiple accounts and products are always difficult to control and manage.
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